1. Information we collect
- Account data: name, national ID number, phone, email, and city.
- Document data: images and PDFs you upload for OCR or case processing.
- Case data: messages, attachments, payments and processing history.
- Technical data: device, browser, IP address, and usage logs for security and analytics.
2. How we use information
We use your information to deliver government services, route cases to the relevant ministry, verify identity, prevent fraud, comply with legal obligations, and improve the Service. We never sell personal data.
3. Where data is stored
All images and documents are stored in the official datacenters of the Kurdistan Regional Government. OCR processing is performed through the official KRG OCR API. Backups are encrypted and retained according to KRG retention rules.
4. Sharing
We share information only with: (a) the KRG ministry handling your case, (b) verified lawyers you choose to engage, (c) payment processors strictly for fee collection, and (d) authorities when required by law.
5. Security
We apply role-based access control (RBAC), encryption in transit and at rest, audit logging, continuous monitoring, and regular security reviews. No system is perfectly secure; report suspected incidents to security@bashkar.company.
6. Your rights
You may request access to, correction of, or deletion of your personal data, subject to legal retention obligations. To exercise these rights contact privacy@bashkar.company.
7. Cookies
We use strictly necessary cookies for authentication and session security, and minimal analytics cookies to understand usage. You can clear cookies at any time in your browser settings.
8. Children
The Service is intended for users aged 18 and older. Minors must use the Service through a parent or legal guardian.
9. Changes to this policy
We may update this policy from time to time. Material changes will be announced inside the app and on this page.
10. Contact
Bashkar Company, Ltd · Erbil, Kurdistan Region
Email: privacy@bashkar.company
Website: bashkar.company